Effective Date:
Jan. 28, 2025

Introduction

At Fence Factory Wood Supply Inc. ("we," "us," "our"), also operating under the friendly business name Borders Fence Co., we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage with our services or visit our website.

By using our services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

To provide high-quality fencing products and services, we collect the following types of information:

Personal Information – Name, phone number, email address, and home/business address.

Service Preferences – Details about the fencing materials or installation services you require.

Payment Information – Credit card details or other payment methods for processing transactions securely.

Technical Data – IP addresses, browser types, and usage analytics collected via cookies.

Communication Records – Emails, text messages, and phone conversations related to our services.

2. How We Use Your Information

We collect and use your information to:

Provide Products & Services – Deliver fencing materials and installation solutions tailored to your needs.

Enhance Customer Experience – Offer personalized recommendations and support.

Marketing & Promotions – Share updates, promotions, and service recommendations (only with your consent).

Customer Support – Respond to inquiries and ensure seamless service.

Payment Processing – Securely process transactions for purchases or services.

Legal Compliance – Fulfill our legal and regulatory obligations.

3. Sharing Your Information

We value your privacy and do not sell your personal information. However, we may share your data in the following scenarios:

With Service Providers – Trusted third-party vendors who assist in delivering services, such as payment processors and logistics providers.

Legal Compliance – When required to comply with applicable laws, subpoenas, or court orders.

Business Transfers – In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the assets.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we securely delete or anonymize your data.

5. Your Privacy Rights

For California Residents (CCPA):

Right to Know – Request details about the personal information we collect and how we use it.

Right to Delete – Request the deletion of your personal data.

Right to Opt-Out – Decline the sale of your personal information (we do not sell personal data).

Right to Non-Discrimination – You will receive equal service and pricing regardless of your privacy choices.

To exercise any of these rights, please contact us using the information below.

6. Data Security

We implement industry-standard security measures to safeguard your personal information against unauthorized access, use, or disclosure. However, no system can be entirely secure, and we encourage you to take precautions when sharing information online.

7. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and serve targeted advertisements. You may adjust your browser settings to block cookies, but this may limit some features of our website.

8. Children’s Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will take steps to delete it promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

10. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

📍 Fence Factory Wood Supply Inc. (Friendly Business Name: Borders Fence Co.)

📧 Email: [email protected]

📞 Phone: (778) 907-4070